To achieve the best outcome for customers, employees & stakeholders, our people have to work together in harmony toward common objectives and behaviours at all levels. In order to obtain this, Itility carries the following 4 core values within our team: take initiative, be honest, collaborate, and be rigorous.
Take initiative (without overconfidence)
We look forward and aspire to lead the way by bringing the outside in, and behave with urgency every day to help our clients grow their business, increase system availability, improve efficiency and manage their risk. To achieve continuous improvement we change & innovate, work on useful and significant things, are resourceful and adaptable, and stay optimistic by finding opportunities in crises.
Be honest (without brutality)
Relationships require effort and can only succeed on the basis of trust, honesty, integrity, and communication. Therefore we must be transparent, reliable, consistent, and respectful. We create a culture of taking ownership and are uncompromisingly open, honest and direct in our dealings, sharing with others what they need to hear, like for example potential concerns.
Collaborate (without thoughtlessness)
We must put our customers first in everything we do to show our passion for our customers. We strive for excellence by understanding their goals & strategy, and cooperate cross-functionally to meet their exact needs, while recognizing each person's contribution. We aim to influence & inspire the people around us positively, show empathy, and managing conflicts appropriately. Together we stand stronger, we develop & encourage others, and we believe that through teamwork and partnership synergy will be realized.
Be rigorous (without rigidness)·
We show commitment to ensure our clients have the right fact-based information with sufficient detail, in a timely manner. We say what we do & do what we say. We achieve exceptional service & results by acting with speed & agility, but are as well tenacious and cost conscious.
Through living our values, combined with insightful advice based on our understanding of their business, the customer will be enabled to make strategic IT and business decisions that are best for their organisation and Itility will become their trusted and respected long-term technology partner.