ITILITY - IT Management - your utility IT Platform

The Itility IT management competence comprises four types: Project management, (organizational) management of Change, Contract management and Service management (integration).

Project management

Project management is the application of knowledge, skills, tools and techniques to project activities to meet the project requirements. A project is a temporary endeavour to create a unique product, service, or result. To achieve the project objectives Itility assigns Project managers (PMs), challenging, high profile roles with significant responsibility and shifting priorities.

management of Change

Organisational management of change (compared to eg. ITSM, project or documentation change management) includes processes and tools for managing the people side of the change at an organizational level. The Itility tools, based on Kotter¹⁾, include a structured approach that can be used to effectively transition groups or organizations through change. When combined with an understanding of individual change management, these tools provide a framework for managing the people side of change.

Service management

Service management Integration (SMI) is the creation of IT Service Management in a multi-supplier, geographically dispersed environment. Complex IT supplier arrangements, caused by multi-sourced IT services to deliver cost and service advantages, bring with them challenges and risks which need to be effectively managed.

Contract management

Contract management or contract administration is the creation and management of contracts made with customers, and vendors/partners. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing any changes that may arise during its implementation or execution. It can be summarized as the process of systematically and efficiently managing contract creating, execution, and analysis for the purpose of maximizing financial and operational performance and minimizing risk.

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Project management

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Service management

Contract management